Shipping policy

STIFF GRIF Shipping Policy

All STIFF GRIF products are made to order. This means your gear is produced specifically for you after your order is placed.

Processing & Fulfillment

Most orders are fulfilled within 2–5 business days. During holidays, product launches, promotions, or periods of high demand, fulfillment may take longer.

Shipping Times

Shipping time begins after your order has been fulfilled. Delivery times vary depending on your location, shipping method, carrier, and other factors outside our control.

Estimated delivery dates shown during checkout are estimates and are not guaranteed.

Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow time for the carrier to update tracking information after your shipping label is created.

Multiple Shipments

Some orders may arrive in separate packages depending on product availability and fulfillment location. You will not be charged additional shipping because an order is divided into multiple shipments.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, contact us immediately at support@stiffgrif.com. Once an order has entered fulfillment or shipped, we cannot guarantee that the address can be changed.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, arrives damaged, or you receive an incorrect product, contact us at support@stiffgrif.com with your order number and details about the issue.

For damaged or incorrect products, please include clear photographs so we can investigate the issue and determine the appropriate resolution.

Carrier delays and estimated delivery dates are generally outside STIFF GRIF's control, but we'll work with you when there is a legitimate problem with your shipment.

International Orders

International shipments may be subject to customs duties, taxes, or import fees depending on the destination country. Unless otherwise stated at checkout, customers are responsible for any applicable customs charges or import fees.

Questions

For shipping questions or assistance with an order, contact:

STIFF GRIF
support@stiffgrif.com