Refund policy
STIFF GRIF Return & Refund Policy
At STIFF GRIF, every product is made to order specifically for you. Because our products are produced on demand, we generally do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or ordering the wrong color or product.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after receiving your order.
Email us at support@stiffgrif.com with:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once the issue is reviewed and approved, we will arrange a replacement or refund at no additional cost to you.
Sizing & Customer Ordering Errors
Because STIFF GRIF products are made to order, we cannot generally offer refunds or exchanges if you ordered the wrong size, color, or product.
Please review the product description and available sizing information carefully before placing your order.
Lost or Missing Orders
If your tracking information shows that your package has not arrived or you believe your order has been lost in transit, please contact us at support@stiffgrif.com with your order number.
We will investigate the shipment and work with our fulfillment provider to determine the appropriate resolution.
STIFF GRIF is not responsible for orders delivered to an incorrect address entered by the customer during checkout.
Order Changes & Cancellations
Orders enter production shortly after they are placed. If you need to change or cancel an order, contact us immediately.
We cannot guarantee that an order can be changed or canceled once fulfillment has begun.
Refunds
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Questions
For questions about an order, return, replacement, or refund, contact:
STIFF GRIF
Email: support@stiffgrif.com
We want you to be confident ordering from STIFF GRIF. If there is a legitimate problem with your order, contact us and we'll work to make it right.